Shipping Policy

Thank you for selecting Trumush for your needs. Our Shipping Policy provides vital details about the shipment and delivery of your purchases from trumush.com.

1. Order Processing:

  • Once you place an order on trumush.com, we process and verify your order on the same day.
  • Orders submitted during weekends or public holidays will be attended to on the subsequent business day.

2. Shipping Methods:

  • To meet your delivery needs, we offer a variety of shipping methods.
  • Depending on your location and the carrier chosen, options might include standard ground shipping, expedited shipping, or express shipping.

3. Shipping Costs:

  • The cost for shipping is determined by the weight of your order, the destination, and the shipping method you select.
  • These costs will be clearly presented at checkout before your transaction is finalized.

4. Estimated Delivery Times:

  • Delivery times will vary based on your geographic location, chosen shipping method, and the carrier.
  • For deliveries within the continental United States, standard ground shipping generally takes 1-3 business days.
  • For quicker delivery, expedited and express shipping options are also available.

5. Order Tracking:

  • Upon dispatch, you will receive a confirmation email with tracking details.
  • With the provided tracking number, you can follow your shipment’s progress via the carrier’s online tracking service.

6. Shipping Restrictions:

  • Our shipping services are currently limited to the United States.
  • Some items may face shipping restrictions or regulations due to their size, weight, or composition.

7. Shipping Delays:

  • We aim to expedite your delivery efficiently; however, shipping delays can occur due to factors like adverse weather, carrier complications, or high demand.
  • Should your delivery face significant delays, we will inform you as soon as possible.

8. Delivery Acceptance:

  • Please ensure someone is present to receive and sign for your order at the provided address.
  • If you miss the delivery, the carrier may leave a notice or reschedule the delivery.

9. Shipping Damage or Loss:

  • Should your order arrive damaged or get lost in transit, please contact us immediately for support.
  • We will collaborate with the carrier to address and resolve any shipping issues promptly, ensuring your satisfaction.

10. Contact Us:

For inquiries, concerns, or special shipping requests, please feel free to reach out to our customer service team at [email protected]. We are dedicated to supporting you throughout your shopping journey.

Thank you for choosing trumush.com. We value your patronage and are committed to delivering excellent service and products.