Return And Refunds Policy

Thank you for choosing Trumush.com for your shopping needs. Your satisfaction is important to us, and we’re committed to ensuring you’re happy with your purchase. Below you’ll find our Return and Refunds Policy to help if you need to make a return:

1. Returns:

– We accept returns of eligible products within 30 days from the purchase date. Items must be unused, in their original condition, and with their original packaging to qualify for a return.
– To start a return, please reach out to our customer service at [email protected] for a Return Merchandise Authorization (RMA) number. Returns lacking a valid RMA number may not be processed.
– Return shipping costs are all covered by us.

2. Refunds:

– Upon receiving and inspecting your return, we will inform you about the approval or rejection of your refund.
– Approved refunds will be credited back to your original payment method. The time frame for the refund to appear in your account may vary based on your bank or credit card issuer.
– Shipping costs are fully refundable. If you’re returning a product due to our mistake or a defect, you will receive a full refund, including shipping costs.

3. Exchanges:

– For exchanges due to size, color, or preference, contact our customer service. We’ll guide you through the process of returning the original item and securing your exchange.
– Exchanges are subject to stock availability. If the desired item is unavailable, we will proceed with a refund according to our refunds policy.

4. Non-Returnable Items:

– Custom or personalized items are also non-returnable unless they arrive defective or damaged.

5. Defective or Damaged Items:

– Should you receive a defective or damaged product, please contact us immediately to arrange for a replacement or refund.
– We may request photos of the defect or damage to expedite your request.

6. Refund Exceptions:

– We reserve the right to deny refunds or exchanges for items not meeting our return criteria or damaged through misuse, neglect, or improper care.

7. Contact Us:

– For questions or concerns about our Return and Refunds Policy, or if you need assistance with a return or refund, please email our customer service at [email protected].

We appreciate your business at Trumush.com and are here to ensure that your shopping experience is positive and satisfactory.